Utility Companies
Reliable services, satisfied customers.
AI platform for utility providers that reduces customer complaints, digitizes service requests and builds trust through transparent communication.
50%
reduction in call center volume with customer self-service
80%
of customers prefer online billing and service management
35%
fewer billing complaints with transparent consumption data
5 min
to first insights — free AI diagnosis
We understand your challenges
We know what utility companies struggle with daily
Customer complaint overload
Water outages, billing disputes, waste collection issues — the call center is overwhelmed and citizens can't get through for simple inquiries.
Outage communication failures
Planned and unplanned service interruptions aren't communicated effectively. Citizens learn about outages from neighbors rather than from you.
Paper-based service requests
New connections, meter readings, billing changes and complaint forms still require office visits or posted letters.
Billing transparency issues
Customers don't understand their bills, can't access consumption history and have no way to manage their accounts online.
Regulatory and environmental reporting
Water quality reports, waste statistics and environmental compliance data must be publicly accessible but aren't presented in user-friendly formats.
Poor digital infrastructure
Website hasn't been updated in years. No mobile optimization. Customer portal is either non-existent or barely functional.
BGM solutions
A platform that understands municipal services
Customer self-service portal
Online billing, consumption tracking, payment history and service request submission — reducing call center volume by half.
Real-time outage communication
Automated outage notifications via SMS, email and website — targeted by service area. Citizens know before they're affected.
Digital service requests
New connections, meter changes, complaint submissions and appointment booking — all online with automated status tracking.
Transparent billing platform
Itemized digital bills, consumption comparison tools and payment options that reduce billing complaints and improve cash flow.
Public reporting dashboard
Water quality data, waste management statistics and environmental compliance reports presented in clear, accessible formats.
Modern utility website
Mobile-responsive, accessible website with service information, emergency contacts and customer portal integration.
Key modules for utility companies
Free
Health Check
Free AI diagnosis of your utility company's digital presence and customer service accessibility.
Web
Website Studio
Modern utility website with service information, outage maps and customer portal integration.
Customers
Communication Hub
Outage notifications, billing communication and service updates across multiple channels.
Operations
Service Portal
Customer self-service, digital service requests and consumption tracking platform.
Ready to modernize your utility customer experience?
Start with a free AI diagnosis. See how your company can reduce complaints and improve customer satisfaction with digital services.